Original title: China Consumers Association: Last year's "Double 11" Super 40% Haitao cosmetics suspected of counterfeiting
BEIJING, Beijing, February 7 (Reporter Xiangqing) Today, China Consumers Association released the 2017 "Double 11" online shopping price, quality , after-sales service survey experience report. The report shows that there are more problems with “Hai Taoâ€, and over 40% of the cosmetics samples are suspected of counterfeiting, and the subsequent return is more difficult than the return of non-“海淘†goods.
According to reports, this survey experience activities on 16 online shopping platforms, involving clothing shoes and hats, mobile digital, food specialties, cosmetic toiletries, home textiles, maternal and child supplies, luggage accessories, household appliances and other daily necessities, and other 9 categories. Involved in price tracking records, seven days no reason to return operations, "Hao Tao" goods true and false identification, non-"Hao Tao" product quality test and express face check.
"Hao Tao" cosmetics are suspected of counterfeiting
China Consumers Association selected 93 “Hai Tao†product samples involving 37 brands. Up to now, only 19 brand trademarks or authorized persons have issued identification conclusions for 53 samples, of which 37 samples are genuine and 16 samples are suspected of counterfeiting.
Among the samples that have been issued with the identification results, the electrical appliances and maternal and child supplies are all genuine; among the 19 cosmetic samples, 11 samples are genuine and 8 samples are suspected of counterfeiting.
The suspected counterfeit cosmetics are the Shiseido facial cleansing facial cleanser sold by JD.com's “Meiya International Overseas franchise storeâ€, and the Estee Lauder special moisturizing essence and the honey bud net platform sold by Jumei Premium Platform “Fast Duty Free Shopâ€. The Shiseido facial cleanser and the buds selected by the Shiseido facial cleanser and the buds are sold by the Shiseido é»› 效 å¦ ã€ ã€ ã€ ã€ ã€ ã€ èµ„ 资 å¹³å° å¹³å° â€œ “ j 资 资 资 资 资 资 资 资 资 资 资 资 与 与 与 与 与 与 与 与 与 与 与 与 与 与 与 与 与 与 与The Estee Lauder ANR Eye Cream sold by the Estee Lauder ANR Eye Cream and the Taobao Net “Kalaya Skincare Family†store, the Estee Lauder ANR Eye Cream sold by the Netease Koala Platform “Self-operated Direct Mail Warehouseâ€.
In non-"Hao Tao" products, the quality of commodity clothing is relatively prominent. The experiential personnel sent 101 non-"Hao Tao" samples to the institutions with relevant inspection qualifications for testing, quality testing, and inspection of sample identification and description. Among the 101 samples, 19 samples had quality problems.
Specifically, there are eight problems: the detection value of the fiber content of the clothing samples of the individual platform merchants is inconsistent with the express; the color fastness of the fabric of the garment samples does not meet the standard requirements; the formaldehyde content of the infant clothing samples exceeds the relevant standard requirements; The ball index does not meet the standard requirements; the down jacket sample has the splitting index or the down type does not meet the relevant standards; the shock and impact resistance of the bag sample does not meet the standard requirements; the acid value index or the sodium content value of the food sample has problems; the liquor sample The amount of plasticizer residue exceeded the standard.
No reason to return the goods on the 7th
Compared to the problems exposed by the quality of the goods, the "double 11" after-sales experience in 2017 is generally better.
Among the 101 samples that were not marked “No support for seven days without reason to returnâ€, 96 samples completed the return operation, showing that the platform merchants have done relatively good in complying with the seven-day unreasonable return policy; only 5 samples The unsuccessful return is: Gome online platform "Swiss army knife SWISSGEAR flagship store" sales of a certain brand of shoulder bags, Taobao platform "Jiuyang Xiaoxiang tribe electric city" shop sales of a brand of pasta machine, Tmall platform "sneakerhead The overseas flagship store "sells a brand of sports shoes and other three samples that are not marked and does not support the seven-day no reason to return, but refused to return the application in the after-sales link. In addition, a brand of rice flour and a brand of milk powder self-operated on the Beibei network platform marked “Seven Days of Worry-Free Returns†on the product information page, but the experience personnel found that the two items in the actual return did not support seven days without reason to return.
Returns more difficult for cross-border electronic business platform, the survey results showed that 100 "sea Amoy" sample of the survey experience, the 62 samples clearly display the page or pages to identify the procurement does not support seven days no reason to return. Not only that, even if the mark supports seven days without reason to return, because the return shipping costs and taxes are higher, consumers choose to return goods often outweighed.
In addition, the report said that the protection of personal information is still weak.
The experiential personnel carried out statistics on the privacy protection of the 206 express delivery orders of the 16 online shopping platforms, involving EMS, SF Express, postal courier, Yuantong Express, Yunda Express, Zhongtong Express and other major domestic express delivery companies.
The results show that in addition to the two express parcels of SF Express, the name and contact information of the experience personnel are hidden, and the express delivery form of the two packages of SF Express has hidden the contact information of the experience personnel and the three packages of Suning Logistics. In addition to the name of the experience personnel, the express delivery form has not found any other privacy protection measures.
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